retund policy
Custom and bespoke pieces cannot be returned, refunded or exchanged. If there is any issue with the quality of the piece, please send along an e-mail immediately.
Repairs such as stone tightening, checking prongs, polishing, sizings, small diamond melee–such as a halo or diamond dewdrops–replacement is covered within The North Way Studio warranty.
All warranties are void if taken to another jewelry shop for repairs, cleanings, or sizings.
Center stones are not guaranteed underneath this warranty and are highly recommended to be insured by a third-party.
Returns, refunds, or exchanges on ready-to-ship items are accepted in original quality within seven days of receiving the piece. Please send an e-mail before returning the piece for shipping instructions.
Shipping policy
Shipping is provided by UPS for domestic and international orders. Once the order has been made during the 16 week period (unless otherwise noted) it will be shipped via selected shipping method. All orders are highly encouraged to be shipped with insurance. The North Way Studio is not responsible for lost or stolen packages.
All international orders are always declared at full value. Please note that there will likely be custom fees upon delivery. All accrued fees are the responsibility of the customer, not The North Way Studio.